Planet Hype
Jukebox Contact Us Store

Store FAQ   FAQ
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How To Shop
Artist Autographs
Where's My Order?
Shipping Charges
Foreign Orders
Return Policy
Privacy Policy



How To Shop

It's easy! Simply fill your "virtual shopping cart" with the items you want, then check out. When you add the first item to your cart, you will be sent to PayPal's virtual shopping cart page. You may click on the "Continue Shopping" button to return to our store and find more items. Alternately, you may click on "View Cart" icon while in our store to return to the PayPal shopping cart.

PayPal is the authorized payment processor for Planet Hype. This allows us to accept a variety of credit cards or direct debit transfers. Credit card transactions will appear on your bill as "PAYPAL*PLANET HYPE".

You do not need an existing PayPal account to shop in our store! You may pay via credit card without setting up an account, or you may set up an account during check out.



Artist Autographs

Certain items in our store offer an exclusive, personalized artist's autograph. To request an autograph, visit the item's details page (autographs cannot be requested from Search Results cart links). If an autograph is available from that artist on that item, you will see additional instructions just below the Add To Cart button.

1. check the "Request artist autograph" box
2. enter the name of the recipient in the text box
3. add the item to your cart.

The request data will be displayed in the cart, allowing you to order several items of the same type, but with different recipients.

Autographs from Planet Hype artists are 100% free of charge, but they are subject to the availability of the artist and item. As a result, requesting an autograph may add a significant delay to order fulfillment time. Feel free to contact us if you change your mind and no longer wish to wait.



Where's My Order?

Once PayPal processes your payment successfully, your order is sent to us for packaging and shipment. Please allow time for this processing. Most orders currently ship within 2 business days of payment confirmation.

We ship via US Mail, both with Delivery Confirmation. The US Postal Service provides the best in value and speed, reaching many U.S. destinations within a few days*.

USPS

*The USPS does not guarantee delivery time. Click here for more information on USPS Mail. Please allow for payment and order processing prior to estimating delivery time.



Shipping Charges

Shipping charges are calculated by size, weight, packing costs, confirmation charges, and other unique issues regarding each item in our store, as well as the distance travelled and any necessary insurance. This makes it impossible to predict the charges until checkout, but you will be shown the final charge before submitting your order.



Foreign Orders

Yes! We are accepting International orders to a limited selection of destinations at this time! We currently ship via Global Priority Mail, to ensure speedy delivery and accurate tracking, and we are actively investigation the best value while maintaining these standards. Thank you for your interest! Feel free to contact us with any questions.



Return Policy

You may return a damaged item for refund or replacement, at our discretion, within 30 days of the arrival date. Return shipping and handling charges are non-refundable. All returns must be pre-approved and include the RMA number. Please contact us if you wish to return an order.



Privacy Policy

Planet Hype
3590 Grand Lake Dr
Fremont, CA 94555-1066

We can be reached via e-mail at
http://www.planethype.com/go/contactus

Our web site may attempt to set a cookie in your web browser in order to recognize you if you leave and return. It does not contain any of your personal information, but merely the shopping cart ID mentioned above. It is only useful to our site.

We may collect aggregate information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations. This information is reported anonymously, it is not related to any one particular user.

Orders placed in the store automatically generate a receipt email to the user's supplied email address (via PayPal). Please make sure you are not blocking email from planethype.com or paypal.com

We do not maintain a list of personal or business postal addresses that we share with other organizations. Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding orders they have placed on-line. We do not maintain a list of phone numbers that we share with other organizations.

PayPal is the authorized payment processor for Planet Hype, but we do not maintain any other business relationship. Please visit PayPal's web site for more information on their policies.





Our online store is a new branch of Planet Hype, and we constantly work to improve it. Please understand that we are a small company, without the resources or staff of the large retailers. On the other hand, we are real people trying to get our material into your hands as easily as possible. If you have any comments or questions, please contact us. Thank you!


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